TERMS and CONDITIONS
The purchase of packages (hereinafter referred
to as the "Services") offered by BEYOND VACATIONS L.L.C.
constitutes a contractual agreement between BEYOND VACATIONS L.L.C.
and the customer and implies your acceptance of BEYOND VACATIONS
L.L.C.' Terms and Conditions described hereinafter in the sections
"Things To Know Before You Go" and "Other Terms and
Conditions". Please ensure you read carefully and understand
these Terms and Conditions prior to booking.
things to know before you go
BASE PRICE INCLUDES:
Airport/hotel round-trip transfers at all destinations unless otherwise
advised. Accommodation for the duration of stay, in accordance with
the vacation package and hotel category selected. Hotel taxes and
service charges (unless otherwise advised), Air tickets when stated
in the package.
PRICES DO NOT INCLUDE:
Personal expenses. Telephone and data port charges at some hotels.
Meals and drinks, unless otherwise specified as part of a vacation
package, travel insurance.
PAYMENT CONDITIONS
A deposit of €300 per person is required at time of reservation.
Final payment must be received by the BEYOND VACATIONS L.L.C. office
at least 35 days prior to your departure.
Train tickets, Internal flight tickets, Concert tickets should be
paid in full and are 100% non-refundable.
CANCELLATION FEES
36 days or more prior to departure: €300 per person
35 days or less prior to departure: 100% of the total cost of the
holiday package per person, including taxes and service charges.
MODIFICATIONS
Changes are permited 36 days prior departure at no extra fee.
35 days or less prior to departure, fees will be adjusted to reflect
true value of the changed package.
Please note that the days mentioned are normal
business days and that the day of departure is not calculated for
the purpose of the cancellation charges. No refunds will be made
by BEYOND VACATIONS L.L.C. for Services either cancelled or unused
subsequent to departure. Insurance premiums are non-refundable packages,
in whole or in part, whether cancelled before or after the departure
date. All cancellation fees must be calculated based on the total
amount of the products and Travel Services purchased including all
the taxes.
CHARITIES
Payment to charities will only take effect at the end of our fiscal
year. BEYOND VACATIONS L.L.C. will provide you with a copy of the
donation made to the charity of your choice. BEYOND VACATIONS L.L.C.
will donate 20% of its profit after all expenses are paid including,
salaries, office expenses, utilities and site inspections.
Other terms and conditions
1. PRODUCT DESCRIPTIONS
BEYOND VACATIONS L.L.C. has put forth all necessary efforts to ensure
that, at time of publication, all products' descriptions on this
web site are accurate. For several reasons beyond the control of
BEYOND VACATIONS L.L.C., modifications can take place during the
season which may affect products' descriptions. These modifications
will be noted and BEYOND VACATIONS L.L.C. computer reservation link
will be updated accordingly. It is the travel agent's responsibility
to advise the customer of these modifications. No representative
of BEYOND VACATIONS L.L.C. is authorized to alter or ignore any
of the provisions hereof.
2. PRICES INDICATED
Prices are quoted in EURO. Prices in GBP and USD are informative
and may vary with the official exchange rate unless otherwise indicated,
and are based upon the prices of service providers, the exchange
rate, taxes and other fees in force at time of preparation of the
site. All prices are valid upon date of publication and are subject
to change without notice. Unless the customer has paid in full,
all prices may be increased at any time and for any reason. Price
reductions are applicable to new bookings only.
3. RESERVATIONS
Reservations are strictly personal and must be accompanied by a
deposit or payment in full before they can be considered confirmed.
Unless otherwise indicated in these Terms and Conditions, all amounts
are per person.
4. FINAL PAYMENT
Unless otherwise indicated in the section of these Terms and Conditions
titled, final payment must be received by BEYOND VACATIONS L.L.C.
at least forty-five (45) days prior to the date of departure. Reservations
made less than forty-five (45) days prior to the date of departure
must be accompanied by payment in full. If final payment is not
received within the required period, BEYOND VACATIONS L.L.C. reserves
the right to cancel any such reservations without prior notice and
levy applicable cancellation fees as indicated in the section of
these Terms and Conditions.
5. PAYMENT BY CREDIT CARD
Verbal authorization given by the customers to BEYOND VACATIONS
L.L.C. for the use of a credit card confirms the reservation, whether
or not the draft is signed. However, upon request by BEYOND VACATIONS
L.L.C., customers must stipulate in writing that the credit card
may be used without their signature. Once a credit card number has
been forwarded to BEYOND VACATIONS L.L.C. to guarantee a reservation,
BEYOND VACATIONS L.L.C. becomes responsible for payment and must
keep a signed copy of the customer's authorization on file. In the
event that credit card charges are contested, a copy of this authorization
must be sent to BEYOND VACATIONS L.L.C. before any decision can
be made.
6. FLIGHTS AND CARRIERS
Customers acknowledge and accept the following:
Changes: Flights offered by BEYOND VACATIONS L.L.C.
are conducted in accordance with the applicable tariff of the air
carrier and pursuant to regulations set out by the country of origin.
All such flights and rates are also subject to approval by the relevant
government authorities. Consolidations and changes in the published
schedule, aircraft type, days of operation, air carrier providing
air transportation, and flight itinerary may be undertaken at any
time and without prior notice, in accordance with the air carrier's
tariff.
Schedule Check and Connecting Flights: Flight schedules
are subject to change without notice. All customers having purchased
a package including air with BEYOND VACATIONS L.L.C. must check
the flight schedule with the airline 24-hour prior to the departure
and the return date. BEYOND VACATIONS L.L.C. undertakes to notify
customers reasonably in advance through means it deems appropriate
of any schedule changes resulting in the advancement or delay of
the flight departure times or in case of cancellation of a flight.
Whenever customers book connecting flights, they have the responsibility
to allow themselves sufficient time to make the connection. No control
can be exercised over air carriers to guarantee flight schedules,
which may be altered or affected by various circumstances.
BEYOND VACATIONS L.L.C. will not be liable for
any change of schedule or a missed flight connection, including
any additional fees incurred and special, incidental or consequential
damages (including the carriage of baggage) arising from the foregoing,
whether or not it had the knowledge that such additional fees or
damages might be incurred.
Airport check-in: It is recommended that customers
arrive at the airport check-in counter at least two (2) hours prior
to departure, failing which their reservation may be cancelled and
their seats assigned to other customers, with no right of recourse.
Other applicable conditions: Air transportation
is subject to all applicable government regulations and is governed
by the Montreal Convention, or the Warsaw Convention as the case
may be, the applicable tariffs of the air carrier as well as the
conditions of contract appearing on the airline ticket. Once filed
with and approved by federal regulatory authorities, any amendments
or changes to the applicable air carrier's general terms and conditions
of carriage are not subject to additional public notice and are
legally binding.
Refusal to transport - Removal of passengers:
BEYOND VACATIONS L.L.C. shall not be liable for neither refusal
by itself or the air carrier to transport a passenger nor for the
cancellation of a reserved space or removal of a passenger due to,
but not limited to, safety reasons, to prevent the violation of
any applicable laws of any country or to prevent any hazard or risk
to such passenger, to any other person or property, or to the flight.
7. VALIDITY OF TICKETS
Tickets are made out in the name of the customer and are not transferable.
Tickets are valid only on the dates and flights indicated. Unused
portions of tickets may not be used for travel on other flights
and are not subject to refund at any time.
8. MINORS
Air navigation orders adopted by the Ministry of Transport allow
infants under two (2) years of age (at date of completion of travel)
to travel free of charge, provided they do not occupy a seat (flight
reservation must be made) and no meal service is provided.
9. BAGGAGE
Limits: Air carriers have individual rules and regulations with
respect to baggage weight, size and number. Customers must consult
with the airline for applicable restrictions.
Liability: The provisions of the Montreal Convention,
or the Warsaw Convention, as the case may be, the applicable tariffs
of the air carrier, as well as the notice appearing on the passenger
ticket and baggage check, govern the loss of and damage to baggage
and establish the limits of the air carrier's liability.
Baggage lost or damaged while boarding or disembarking a ship must
be reported to the Purser's office prior to the ship's departure
from port or prior to leaving the local customs area. Passengers'
baggage and property are transported, stored and handled at owner's
risk at all times.
10. INSURANCE
Customers may purchase travel insurance, including trip cancellation
insurance and out-of country health insurance, at time of booking.
For information and details about the travel insurance plan best
suited to their needs and the cost for such plan, customers are
advised to consult with their insurance provider.
11. TRAVEL DOCUMENTS
It is the full responsibility of customers to obtain at their own
expense all necessary travel documents required by all relevant
government authorities, including all ports of call, and to comply
with the laws thereof. Under applicable laws, all guests must complete
the advance cruise guest registration form prior to leaving the
country. Failure to do so can result in denied boarding at the pier.
Citizens born in certain countries may require a visa in addition
to a valid passport. One (1) parent traveling with a child under
age eighteen (18) may have to obtain a notarized letter of consent
signed by the parent not traveling. Customers are responsible for
checking which documents are required, and then making certain that
they have the necessary documents in hand prior to departure. Customers
failing to provide the required documents may be denied boarding
privileges by the carrier or relevant authorities, without further
recourse or the possibility of a refund. Entry to another country
may also be refused even if the required information and travel
documents are complete. No refund or replacement will be given for
lost or stolen travel documents.
BEYOND VACATIONS L.L.C. shall not be liable for
any aid or information given by its employees or the travel agent
in connection with obtaining any necessary travel documents or complying
with any laws, whether given orally, in writing or otherwise, or
for the consequences suffered by any customer resulting from his/her
failure to obtain such documents or to comply with such laws.
12. CUSTOMER ADVISORY
Some events are part of normal unpleasant occurrences which can
happen when traveling abroad. The customer realizes this, solely
assumes the consequences thereof and agrees that BEYOND VACATIONS
L.L.C. cannot be held responsible for any damages owing to such
occurrences.
Living Standards: Customers are asked to bear in
mind and accept that living standards, religion, local practices
and the political system at the destination, and the conditions
there with respect to the provision of utilities, services and accommodation,
may differ from those found in their country of origin.
Service disruptions: Some services including water,
electricity, air-conditioning, security, sanitary conditions, pools,
food, beverages and other services or benefits may be suspended
or interrupted partially or completely during the customer's stay.
Food, water and beverages: The food, water and
beverages may not be up to North-American and European standards.
Accordingly, customers assume sole responsibility for any illness
suffered while abroad or upon return owing to the quality of the
food, water and beverages.
Insects: Insect life thrives in certain climates
and makes no distinction between budget or higher-priced hotel accommodations.
Construction: To maintain the quality of services,
hotel complexes must regularly undergo maintenance, improvement
and renovation work and, in some instances, consider expansion.
Whenever construction or renovation work that is likely to interfere
with the use and enjoyment of any accommodation is brought to the
attention of BEYOND VACATIONS L.L.C., every reasonable effort will
be deployed to promptly notify customers.
Holidays, school breaks, elections and conventions: Customers may
be subject to certain inconveniences, such as cancellation or unavailability
of some services, when traveling during periods designated as school
breaks, other holidays, elections or conventions. Because these
periods vary according to country and relevant authorities, it is
practically impossible for BEYOND VACATIONS L.L.C. to provide any
indication of such dates. Customers acknowledge and solely assume
the possible consequences of traveling during these periods.
13. ROOM ALLOCATION
Hoteliers are solely responsible for room allocation, in accordance
with the category reserved by customers. Should customers choose
to alter their room category upon arrival at destination (upon availability),
they must make their own arrangements with the hotelier and assume
all additional fees levied by them. Special requests concerning,
bed types, room amenities and location can be forwarded to the hotelier,
but they do not constitute on any account a confirmation.
14. CHECK-IN AND CHECK-OUT CONDITIONS
Customers acknowledge and accept that hoteliers, in accordance with
international standards, request that occupants check in between
noon and 3 PM and check out by noon on the scheduled day of departure
or by noon on the day immediately preceding an early night departure.
The hotel will advise the customer of the check-out time when he/she
checks in at the hotel. Whenever meals and/or drinks are included
in the package, customers are eligible for meal and drink services
from the time they check in to the time they check out.
15. HOTEL PHOTOGRAPHS OR PICTURES
Photographs or pictures appearing in the BEYOND VACATIONS L.L.C.
products' descriptions on this web site should be used solely as
an indication and shall not be construed as part of these Terms
and Conditions. Customers are advised to make their selection according
to price, location and services offered. Decor and furnishings may
vary from room to room or from cabin to cabin, in accordance with
the individual location on the hotel premises or on the ship.
16. CUSTOMERS REQUIRING CARE AND ASSISTANCE
WHILE TRAVELLING
All customers requiring special care, assistance, attention or treatment
must advise BEYOND VACATIONS L.L.C. and the air carrier of any and
all specific needs at the time of booking, in order to arrange air
transportation, hotel, cruise and coach tour accommodations.
17. CHANGES TO TRAVEL SERVICES
If confirmed Travel Services are no longer available prior to the
departure date or subsequent to arrival at destination, BEYOND VACATIONS
L.L.C. reserves the right to substitute them for comparable alternate
Travel Services, or, alternatively, to cancel them. If the substituted
Travel Services are of lesser value, the liability of BEYOND VACATIONS
L.L.C. shall be limited to the sole difference in cost. If the substituted
Travel Services are of greater value, the customer will be required
to disburse an amount equal to the difference between the price
of the Travel Services purchased and that of the substituted Travel
Services. The customer will be entitled to refuse such substitutions.
In such a case, and in the event of a cancellation, the liability
of BEYOND VACATIONS L.L.C. shall be limited to the reimbursement
of the price of Travel Services paid by the customer.
18. INSOLVENCY PROTECTION FOR CUSTOMERS
PURCHASING IN UNITED STATES OF AMERICA
In order to protect the economic interests of purchasers leaving
from the United States of America in the case that BEYOND VACATIONS
L.L.C. becomes insolvent, a special bank account has been established
for customer payments, which will be held "in trust" and
not drawn upon until after the customer's departure. This special
protection is free of charge for American customers.
19. CUSTOMER RESPONSIBILITY
Customers are responsible for advising BEYOND VACATIONS L.L.C. of
their intentions, expectations and needs, as they relate to the
proposed travel, before the reservation is completed.
Health: Customers whose physical condition so requires
must ensure that they have a sufficient quantity of any required
medication with them, and that they must carry such medication in
their hand baggage at all times. Customers must also consult competent
medical authorities prior to departure about preventive medical
measures to be taken as regards to the countries to be visited.
Pregnancy: The cruise lines will not accept passengers
who will have entered their 24th week of pregnancy by the time their
travel concludes. A medical certificate establishing the due date
and fitness to travel is required.
The air carrier may refuse pregnant passengers
for whom air travel may involve a risk to themselves or their unborn
children. A medical certificate establishing the due date and fitness
to travel may be required prior to departure.
Sports and activities: Descriptions of sports and
other activities contained in the products' descriptions on this
web site are provided for information purposes only and are not
meant to incite the customer in any way. BEYOND VACATIONS L.L.C.
cannot be held responsible for any accident or mishap occurring
at the destination during the practice of any sport and/or activity
in which the customers participate of their own free will and initiative.
20. FORCE MAJEURE
BEYOND VACATIONS L.L.C. shall not be liable for failure in the performance
of any of its obligations, including without limitation, for any
loss or damage resulting from any delay, cancellation, adverse weather
conditions, loss of personal belongings, illness, bodily injury,
accident, death, deterioration of Travel Services, inconvenience,
loss of enjoyment, disappointment or frustration, either mental
or physical, due to:
- An Act of God or Force Majeure or third party
wrongdoing;
- A war, revolution, insurrection, riot, blockage, terrorism or
act of terrorism, or any other unlawful act against public order
or authority;
- Fire, flood, explosion, earthquake, epidemics, quarantine, storm,
lightning, hurricane, tropical storm, tornado or tropical storm;
- Accident to or failure of an aircraft or equipment used in connection
therewith, loss of or hijacking of an aircraft, or any shortage
of or inability to provide labor, fuel or facilities;
- Any strike, lock-out, labor dispute or other industrial disturbance
whether involving BEYOND VACATIONS L.L.C.' employees, the employees
of its service providers or others upon whom BEYOND VACATIONS L.L.C.
relies;
- Any government order, regulation, action or inaction or any failure
to obtain the approval of a government authority having jurisdiction
in the circumstances as may be required to the conduct of operations
hereunder or any government or legal restraint upon such operation;
- Others upon whom BEYOND VACATIONS L.L.C. relies for the performance
of the whole or any part of any Travel Services hereunder;
- Any other causes beyond the reasonable control of BEYOND VACATIONS
L.L.C. and any other event not reasonably to be foreseen, anticipated
or predicted, whether actual, threatened or reported, which may
interfere with the operations of BEYOND VACATIONS L.L.C. or of its
service providers.
21. EXCLUSION OF LIABILITY
BEYOND VACATIONS L.L.C. makes arrangements with air carriers, hotels,
transfer operators, cruise line and other independent parties to
provide customers with Travel Services they purchase. Although BEYOND
VACATIONS L.L.C. takes great care in selecting these service providers,
it does not have any control over them and cannot be held responsible
for their omissions, fault or negligence, or that of their employees,
nor for any loss or damages suffered as a result thereof. Travel
Services provided are subject to the conditions imposed by the service
providers and their liability is limited by their tariffs, conditions
of carriage, tickets, vouchers, international conventions and agreements.
22. ACTIVITIES AND SERVICES NOT INCLUDED
BEYOND VACATIONS L.L.C. shall not be liable for the quality or safety
of activities and/or services (such as excursions, optional tours,
activities, little extras and others) available at destination that
customers may wish to participate in and which are not included
in the package, nor for any other representation made by the operator
of any such activities and/or services. Any written or oral contract
for all such activities and/or services shall be deemed to be made
between customers and the operator of such activities and/or services
and shall be undertaken at the customers' own risk of loss, damage
or injury. BEYOND VACATIONS L.L.C. shall not be liable in any manner
for any complaints or claims that may arise as a result of participation
in any such activities and/or services which are offered by third
parties over whom BEYOND VACATIONS L.L.C. has no control.
23. CONFIDENTIALITY
BEYOND VACATIONS L.L.C. strictly complies with principles of confidentiality
with respect to customers' personal information, including in accordance
with the Personal Information Protection and Electronic Documents
Act.
24. COMMENTS AND COMPLAINTS
At destination, customers must contact the service provider that
BEYOND VACATIONS L.L.C. uses or the hotel manager immediately to
get his assistance and to remedy any problem without delay whenever
such problem can be reasonably remedied. If a problem cannot be
solved or dealt with immediately, customers are requested to forward
the specifics of the incident in writing to their travel agent within
thirty (30) days of their return to point of departure.
25. LAWS
This agreement is governed by the laws of the State of California.
Any legal action instituted against BEYOND VACATIONS L.L.C. must
be heard before the courts of this State. For the purposes of any
such proceedings, the parties hereby agree to elect domicile in
the judicial district of the US gateway city in question. The voiding
of one or other of the clauses hereto shall neither annul nor invalidate
this agreement which is known as the "Terms and Conditions".
REGISTRATIONS
BEYOND VACATIONS L.L.C. is registered as a travel wholesaler in
California (License no. 2090899-40). Limited Liability Company (License
no. 200802810228).
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